Guideway Care is working to provide superior patient engagement solutions to healthcare organizations. We pride ourselves on hiring team members who can work independently but also enjoy being part of a team and like to continuously learn and grow. We are looking for candidates that exemplify these qualities and who are excited to join our team to continue to make a difference for patients and their families.

Clinical Duties (may include, but not limited to):

• Manage and support patients’ healthcare needs via telephonic outreach
• Conduct and document visits by using several technology platforms and EHRs
• Monitors adherence to care plans, evaluates effectiveness, monitors patient progress in a timely manner, and facilitates changes as needed.
• Facilitates patient access to appropriate medical and specialty providers.
• Educates patient and family/caregiver(s) about relevant community resources.
• Coordinates continuity of patient care with external healthcare organizations and facilities including from the primary care provider to a specialty care provider.
• Supports patient self-management of disease and behavior modification interventions.
• Provides patient health counseling, education, and instruction.

Administrative Duties (may include, but not limited to):

• Using computer applications
• Making and answering phone calls the majority of the shift
• Welcoming patients
• Reviewing patient medical records
• Coding and filling out insurance forms
• Scheduling appointments
• Arranging for hospital admissions and laboratory services
• Handling correspondence, billing, and bookkeeping

This is an excellent opportunity to get started in healthcare and grow a meaningful career! This is an in-office position located in Birmingham, AL. 

Qualifications and Skills Required:

• Licensed Practical Nurse (LPN) License
  • Maintaining a License is an ongoing requirement of this role
• Minimum of 1-year work experience in a healthcare setting involving patients with complex chronic disease states preferred. 
• Proficiency with a personal computer
• Technical and analytical skill set
• Excellent communication, organizational, and interpersonal skills are necessary
• Experience with Microsoft Excel preferred
• Immigration and/or Visa sponsorship will not be provided